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| Support Department |
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| Service and Support |
| At Liad, we see our customers as partners to our success. |
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| Installation and Integration |
| Our high standard – and customized - service network reflects our recognition of the
importance of successful integration of the system into the factory. Liad assigns
a specialist to become acquainted with each factory and its specific needs.
Integration is performed according to a strict timetable: developing work procedures,
matching up interfaces, trial operation, validation, training operators, etc.
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| Support |
| Within the framework of an annual support agreement, we provide unlimited support
according to your company's needs. Support includes Software updates as well as
help and support programs to assist you by "remote control."
We take care of our customers' service and support needs via our worldwide network
of local service providers, and online customer center, and by email and telephone.
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| Service Declaration |
Liad believes in full partnership with our customers: from developing a
customized program through complete integration, to providing ongoing professional
customer support and service.
We are committed to in the principle of long-term customer cooperation in order to
reach our shared goals of maximum production quality and saving of resources.
To this end, Liad has formulated a service agreement that commits us – our
engineering, service and marketing divisions – to make every effort to provide the
best possible service to our customers. The service agreement incorporates the
following obligations:
- Project leader assigned to every customer
- Clearly defined timetable and integration procedures set in advance
- Detailed system characterization in full cooperation with the customer
- Implementation of complete solutions that are fully adapted to customer needs
- Adherence to the goals outlined in the set timetable
- Quick and efficient response after
completing installation
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